Dispute Resolution & Governing Law
Legal Jurisdiction & Consumer Protection Framework
At Unique Jewels, we are committed to absolute stability, transparency, and consumer trust. Here is how legal matters and disputes are governed under our policy.
1. Governing Law
These Terms and Conditions, and any dispute or claim arising out of your use of www.uniquejewels.in or any purchase made through our store, shall be governed by and construed in accordance with the laws of India.
2. Jurisdiction
Any dispute, claim, or legal proceeding arising from these terms or your purchase shall be subject to the exclusive jurisdiction of the courts located in Pune, Maharashtra, India.
3. Informal Resolution First
Before initiating any formal legal proceedings, we strongly encourage you to contact us directly. Most issues can be resolved quickly and fairly through direct communication.
- 📩 Contact Desk: supportuniquejewels@gmail.com
- ⏳ Initial Response Window: Within 5 business days of the initial receipt.
- 🏁 Target Resolution Timeline: Aimed to clear all matters within 21 days.
4. Consumer Protection
Nothing in these terms limits your rights under the Consumer Protection Act, 2019 or the Consumer Protection (E-Commerce) Rules, 2020. You retain the full right to approach appropriate consumer forums if dissatisfied.
5. Limitation Period
Any claim arising from a purchase must be raised within the period prescribed by applicable Indian law. For product quality and defect claims, this is typically 2 years from the date of purchase.
🌐 6. Language & Venue Waiver: These terms are written in English (the prevailing text version). By placing an order, you agree to submit to the jurisdiction of the Pune courts and waive any venue objections on grounds of inconvenience.