48-Hour Easy Exchange Policy
Our Promise
48-Hour Easy Exchange
We stand behind every piece we ship. If something isn't right — wrong item, damaged in transit, manufacturing defect — we'll make it right. Fast. No runaround. No headache.
What We Cover
Wrong item received — you ordered one thing, we sent another. Full replacement, we cover shipping.
Damaged in transit — arrived broken, bent, or visibly damaged. Replacement dispatched within 2–3 business days.
Manufacturing defect — broken clasp, damaged chain link, or abnormal coating separation. Covered under our 1-Year Warranty.
How to Raise a Claim
Email supportuniquejewels@gmail.com within 48 hours of delivery with your Order ID and a clear unboxing video showing the issue.
Our team reviews your claim within 24 hours on business days (10 AM – 7 PM). We'll confirm approval by email.
Replacement dispatched within 2–3 business days of approval. Tracking sent immediately.
Important Conditions
To keep this promise fair for every customer, exchanges require:
- Unboxing video is mandatory — no exceptions. Record from sealed package to revealed item.
- Item must be unworn — jewellery is a skin-contact product. For hygiene and customer safety, worn items cannot be accepted back.
- Original packaging — item must be in the original pouch or box.
- 48 hours from delivery — claims raised after this window cannot be processed.
Not Eligible
- Change of mind or styling preference
- Incorrect size selected despite our size guide being available
- Items that have been worn, used, or removed from original packaging
- Fading caused by chemical exposure — perfumes, sanitisers, bleach, or chlorinated water
- Physical damage from impact or misuse
Questions?
Email us at supportuniquejewels@gmail.com
10 AM – 7 PM · Mon–Sat · Response within 24 hours