48-Hour Easy Exchange Policy
Our Promise
We stand behind every piece we ship. If something isn't right — wrong item, damaged in transit, manufacturing defect — we'll make it right. Fast. No runaround. No headache.
What We Cover
Wrong item received — you ordered one thing, we sent another. Full replacement dispatched. Return shipping cost is borne by the customer.
Damaged in transit — arrived broken, bent, or visibly damaged. Replacement dispatched within 2–3 business days. Return shipping cost is borne by the customer.
Manufacturing defect — broken clasp, damaged chain link, or abnormal coating separation. Covered under our 1-Year Warranty. Return shipping cost is borne by the customer.
How to Raise a Claim
Email support@uniquejewels.in within 48 hours of delivery with your Order ID and a clear unboxing video showing the issue.
Our team reviews your claim within 24 hours on business days (10 AM – 7 PM). We'll confirm approval by email.
Ship the item back to us. Return shipping cost is borne by the customer. Once received and verified, replacement is dispatched within 2–3 business days. Tracking sent immediately.
Important Conditions
- Unboxing video is mandatory — no exceptions. Record from sealed package to revealed item.
- Item must be unworn — jewellery is a skin-contact product. For hygiene and customer safety, worn items cannot be accepted back.
- Original packaging — item must be in the original pouch or box.
- 48 hours from delivery — claims raised after this window cannot be processed.
- Return shipping is borne by the customer — we cover dispatch of the replacement only.
Not Eligible
- Change of mind or styling preference
- Incorrect size selected despite our size guide being available
- Items that have been worn, used, or removed from original packaging
- Fading caused by chemical exposure — perfumes, sanitisers, bleach, or chlorinated water
- Physical damage from impact or misuse
Questions?
Email us at support@uniquejewels.in
10 AM – 7 PM · Mon–Sat · Response within 24 hours