Jewellery FAQs

Got Questions?

Frequently Asked Questions

Premium Base

316L Steel

surgical-grade metal

Finish Quality

22K Plating

rich warm tone

Skin Safety

Hypoallergenic

zero brass or nickel

COD Status

Available

pan-India up to ₹2000

Materials & Skin Safety

What material is the jewellery made from?

Every piece is crafted from 316L surgical-grade stainless steel — the exact metal used in medical implants. It is finished with premium 22K Gold Plating for a rich, high-end look. We use absolutely no brass, no sterling silver, and no cheap alloys.

Will it turn my skin green or cause allergic reactions?

Absolutely not. Our 316L surgical steel base is completely hypoallergenic. Skin irritation and green discoloration are caused by nickel and copper found in low-grade brass jewelry. Because our metals are premium, they are 100% safe for highly sensitive skin types.

Water Resistance & Care

Is the jewellery waterproof? Can I wear it in the shower?

Our pieces are water-resistant, meaning light rain or casual hand washing will not harm them. However, we strictly recommend avoiding prolonged soaking, swimming pools, or daily showers. Sustained chemical and mineral exposure in tap water can degrade gold plating over time. If it gets wet, simply wipe it dry instantly with a soft cloth.

Can I wear it while working out at the gym?

Yes, sweat will not destroy the base metal. However, to keep the gold plating bright and lustrous, we advise wiping the chain down with a soft, dry cloth immediately after heavy gym sessions to clear away salt residues.

How long will the gold colour last?

With proper care, our premium 22K plating lasts significantly longer than traditional gold-plated accessories. Just keep it clear of perfumes, grooming sprays, sanitizers, and harsh pool chemicals. We back our plating longevity with a structural 1-Year Manufacturing Defect Warranty.

Chain Length Sizing Guide

A quick length layout benchmark for Indian men's styles:

Length Where It Sits & Style Fit
18 Inches Sits directly at the base of the throat. Very close, subtle fit.
20 Inches Sits just below the collarbone. Our most popular everyday standard size.
22 Inches Rests on the upper chest. Ideal framework length for pendants.
24 Inches Mid-chest profile. Bold statement look, works great for thick linkages.
26-30" Lower chest to stomach fall line. Reserved for massive heavy statement chains.

💡 Unsure about sizing? Choose 20 inches. It perfectly balances out all body profiles and necklines.

Shipping, Delivery & COD

Do you offer Cash on Delivery (COD)?

Yes. COD is available pan-India for cart balances up to ₹2,000. Orders above ₹2,000 require a prepaid checkout. Pro-Tip: Select prepaid payment at checkout to receive an instant 10% discount + free express delivery. Note that COD orders undergo quick phone confirmation calls before dispatch.

Important: The delivery OTP serves strictly as a parcel delivery receipt, not a package rejection code. If you wish to cancel, update us prior to package dispatch.

How long does transit delivery take?

All orders placed before 4:00 PM are packaged and handed to carriers the exact same day.

Metro Cities: 3 – 5 business days

Tier 2 / Tier 3 Locations: 5 – 7 business days

Remote Footprints: 7 – 10 business days

Live tracking links are pushed via SMS and WhatsApp instantly when parcels go out.

Returns, Exchanges & Warranties

Can I return or exchange my product?

Jewelry is a high-contact item. For strict safety and hygiene compliance, all retail sales are final upon delivery confirmation. We cannot accept or restock items once worn. However, if a wrong product or transit-damaged piece arrives, we replace it completely free. File a claim within 48 hours with a continuous unboxing video sent to our support desk.

What parameters does the 1-Year Warranty cover?

Our manufacturing warranty focuses on structural integrity: broken clips, malfunctioning clasps, faulty chain linkages, or unnatural finish separations. It does not handle chemical damage, scratching, physical impacts, or standard structural wear from daily friction.

🎁 Ready for Gifting out of the Box

Every order leaves our facility inside our signature Premium Presentation Box at no extra cost. Beautifully sleek, structurally tough, and completely ready to present for Birthdays, Diwali, Anniversaries, or milestone celebrations.

Still Have Questions?

Reach our support team directly. We review and resolve queries within 24 hours.

support@uniquejewels.in

Mon–Sat · 10 AM – 7 PM · Email Support Only